f bajee Privacy Policy

Applicability

This privacy policy applies to f bajee's website, mobile application, and all related digital services. It applies equally to all users residing in Bangladesh who have registered or will register an account on the f bajee platform.

Alongside reading this document, please also familiarise yourself with our Terms and Conditions, as these two documents together define the relationship between you and f bajee. If any conflict arises between the privacy policy and the terms and conditions, which one applies will be determined based on the relevant subject matter.

Third-Party Sites

The f bajee platform may sometimes have connections to external service providers. Those third parties have their own privacy policies, and f bajee is not responsible in any way for your activity on their sites. You are advised to read the privacy policy of any third-party service before using it.

2.1 Information You Provide Directly

We collect information that you provide yourself during account registration and at various stages of using the platform. This includes:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• National ID or passport number (for identity verification)
• Bank account or mobile banking details (for deposits and withdrawals)
• Contact address

2.2 Automatically Collected Information

When you use the f bajee platform, some information is collected automatically. This information is primarily used for technical purposes and service improvement:

• IP address and device type
• Browser type and version
• Operating system information
• Log of which pages were visited on the site
• Login and logout times
• Activity history on the platform (betting, gaming sessions)
• Transaction records

2.3 Information Received Through Support Services

When you use f bajee's customer support via live chat or email, a description of your issue, your contact information, and a record of the conversation are stored. This information may later be used to improve service quality and for dispute resolution.

Main Purposes

f bajee uses your information only for the legitimate purposes described below. We never collect your information unnecessarily or use it beyond the specified purposes:

• Account management: To handle registration, login, and account security.
• Identity verification: To complete the 21+ age requirement and KYC process.
• Financial transactions: To process deposits, withdrawals, and bonus payments.
• Customer support: To resolve your issues and answer your questions.
• Security monitoring: To prevent fraud, money laundering, and illegal activity.
• Service improvement: For analytical work to improve the platform experience.
• Promotional communications: To inform you about bonuses and offers, with your consent.

What We Do Not Do

f bajee never uses your personal information for any of the following purposes:

• Selling it to third parties for commercial gain.
• Displaying irrelevant advertisements without your consent.
• Profiling for any unauthorised purpose.

4.1 Security Measures

f bajee uses industry-standard technical measures to protect your information. SSL encryption is active on our platform, meaning all data exchanged between your device and our servers is completely secure. Passwords are never stored in plain form — strong hashing algorithms are always used.

Financial information, particularly details related to mobile banking services such as bKash, Nagad, and Rocket, is handled with the highest level of security.

4.2 Data Retention Period

Your information is kept for as long as your account remains active. Even after an account is closed, certain information may be retained for a defined period for regulatory reasons (financial and legal record-keeping requirements). Once that period has passed, the relevant information is securely deleted or processed in a way that makes it impossible to identify the individual.

4.3 Servers and Infrastructure

f bajee uses internationally standard data centres with physical security measures, regular backups, and disaster recovery plans in place. Firewalls, intrusion detection systems, and regular security audits are carried out to prevent unauthorised access.

5.1 When Information Is Shared

f bajee may share information with third parties in limited circumstances and for specific purposes:

• Payment processors: With mobile banking and bank transfer services to process deposits and withdrawals.
• Identity verification services: For KYC and age verification requirements.
• Analytics services: To evaluate platform performance — but with personal information anonymised.
• Legal obligations: In response to a court order or a legitimate request from a regulatory authority.

5.2 Sale of Information Prohibited

f bajee never sells your personal information commercially to third parties. Any third-party service providers who work with our platform are contractually obligated to comply with our privacy standards. They may use your information only to deliver the specific service for which it was shared.

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser when you visit the f bajee platform. They are used to improve your browsing experience, maintain your login state, and analyse platform performance.

6.2 Types of Cookies

• Essential cookies: Required for the core functions of the platform. Without them, logging in or completing transactions is not possible.
• Functional cookies: Remember your preferred language, theme, or settings.
• Analytical cookies: Collect statistics to understand which pages are used most.
• Security cookies: Used to prevent unauthorised access to your account.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some platform services to not work properly.

7.1 Right to Access and Correct Information

As an account holder at f bajee, you have the following rights:

• Right of access: You may request to know what information we hold about you.
• Right of correction: If there is any error in your information, you may request a correction.
• Right to erasure: In certain circumstances you have the right to request that your information be deleted. However, where legal or regulatory obligations exist, it may not be possible to delete all information.
• Right to restrict processing: You may request that the use of your information be limited for specific purposes.
• Right to portability: You may request your information in a structured, machine-readable format.

7.2 Right to Opt Out of Promotional Communications

If you do not wish to receive promotional emails or messages from f bajee, you may contact the support team at any time to cancel your subscription. However, important transaction-related notifications (such as withdrawal confirmations) may still be sent to you as they are part of the service.

To learn more about responsible gaming, read our Responsible Gaming section, which covers various protective options for managing your account.

21+ Age Requirement

f bajee strictly enforces a 21+ age policy. No person under the age of 21 may create an account or use any service on this platform. Age verification during registration is mandatory.

If we become aware that an underage person has created an account, that account will be closed immediately and any collected information will be securely deleted.

Parental controls are recommended to keep minors safe within the household. For more information on this, answers to relevant questions can be found in our FAQ section.

Update Process

f bajee reserves the right to change or update this privacy policy as needed. If any significant changes are made, you will be notified via your registered email or through a notice on the platform.

The updated policy will be considered effective from the date it is published. Continuing to use the platform after a change indicates that you have accepted the updated policy. You are therefore advised to review this page regularly.

If you have any questions about changes to the policy, please contact our support team before the changes take effect.